What size should I buy?
All items are unisex sizing. If you want a more oversized look, we recommend sizing up one size than your regular size.
Can I cancel my order?
We completely get it, we change our minds too! Unfortunately, we cannot cancel an order if it has already been placed. We hope to have a cancellation window one day in the future.
If an order is placed after 12pm, we will deliver on the following business day. (Sunday's and holiday's are not business days.)
Where is my order?
Once an order is placed, please allow one to two business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7 business days for the package to arrive to you from the day your order is shipped.
My package is missing. What do I do?
Eila Gardis is not responsible for any lost or misplaced items. Once we ship the package and tracking has started, we are no longer responsible for the parcel. If you did not receive your parcel, please contact your local post office and file a lost package claim.
Shipping, returns & exchanges
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you accept returns/exchanges?
Due to the high order volume we do not accept refunds or exchanges. Thank you for understanding.
How to care
How should I wash my items?
For best results, we recommend machine washing inside out with warm water or hand washing with warm water. After washing, hang dry. Do not tumble dry. Do not iron.